Customer Service
We strive to provide phenomenal hospitality and timely communication. Please feel free to contact us any time. We look forward to speaking with you.
How can we help?
Contact Us
Text/Call 707-302-2575 or 888-302-2575
875 Rutherford Rd.
Rutherford, CA 94573
- Winery & Tasting Room: 875 Rutherford Rd. Rutherford, CA 94573
- Olive Mill: 886 Rutherford Rd. Rutherford, CA 94573
- Shipping: 877 Rutherford Rd. Rutherford, CA 94573
- Mailing Address: PO Box 556 Rutherford, CA 94573
- General Questions or Concerns: [email protected]
- Reservations: [email protected]
- Club Membership: [email protected]
- Wholesale or Distribution: [email protected]
- Press Inquiries: [email protected]
Get Directions
Round Pond Estate encompasses 468 acres in Rutherford, featuring a winery, olive mill, and diverse culinary offerings that reflect our commitment to quality and craftsmanship. We look forward to welcoming you to our Estate!
FAQ
Are reservations required to visit the winery?
Yes, we require reservations for tastings Wednesday through Sunday From 10 am to 4 pm. The tasting room is closed on Mondays & Tuesdays. Learn more about our wine tasting experiences here. Call our Concierge at 707-302-2585 or email [email protected] if you have additional questions.
Are children or pets allowed at the winery?
Due to the nature of our tasting experiences, we are unable to accommodate pets and persons under the age of 21 – Including infants.
What states do you ship to?
We ship directly to 46 states. Due to legal restrictions on shipments of wine and other alcoholic beverages, we are currently only permitted to ship to the following states: AL, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, IA, ID, IL, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, VT, VA, WA, WI, WV and WY. We are able to ship to AK and IN through a third party shipper, please ask your winery host or email [email protected] for more information.
Do you waive tasting fees with wine purchases?
All experience fees are independent of wine purchases & are not discounted or waived with purchase. Wine Club members receive complimentary tasting experiences and their club savings on non-complimentary experiences. Learn more about membership here.
Do you host large groups?
Yes, groups of 9 or more people are hosted through our Special Events Department. Learn more about what we can offer large groups here.
Where are olive oil tastings held?
On Wednesdays and Thursdays they are hosted at our Olive Mill located across the street from the winery at 866 Rutherford Road. Friday through Sunday they are hosted at the winery located at 875 Rutherford Road. Learn more about the Olive Oil Experiences we offer here.
Where can I get help with an order I’ve already placed?
Our team is here to help! If you need to change the address on an order, request tracking information, or need delivery assistance, please contact our team via phone or text at 707-302-2575 or [email protected].
Will you ship my wine when it’s hot?
Our team closely monitors the weather and will reach out if you order is being held due to weather. We also offer temperature controlled shipping to most states to ensure your wine arrives safely during warmer months. Please contact our team via phone or text at 707-302-2575 or email [email protected] if you have any questions about shipping your wines during extreme weather.