Club Member FAQ

We hope this will help answer some of our most frequently asked questions. If you still have remaining questions, please don't hessitate to contact Carrie Baker, and she will be happy to help you!

What is the fee to join your club?

There is no fee to join our club. However, you must accept a minimum of two shipment before cancelling.

What is the cancellation policy?

Once you sign up, you can cancel after 2 shipments have been received.

Can I change my club level and how do I do that?

If you would like to change your club level, all you have to do is call Carrie Baker at (707) 302-2500, and she will be happy to update your club level.

What address should I use to ship my wine club offerings?

For all shipments that include wine, we ask that you use a business address, as all wine shipments require a signature from someone 21 and over.

What happens to my shipment if I am not available to sign for it?

UPS will make 3 attempts to deliver your package in hopes to get a signature. If on the third attempt you still do not sign for it, it will be sent back to Round Pond. At that time Carrie Baker will contact you to get an updated address, but you will have to pay for another shipping charge.

What happens if you ship out my club offering, and I realize you have the wrong shipping address?

Once a shipment has gone out, if it is early enough, Carrie Baker can contact UPS and "intercept" your shipment and re-route to your new address. This would have to take place immediately after it was shipped out. Contact Carrie Baker at (707) 302-2500.

Do you have a club for red wine only?

Because our wine is so limited, if you would prefer to have your wine club shipments only include red wine, please call Carrie Baker at (707) 302-2500 and she will be happy to put you into the Red Wine Lover's club. (Space is limited)

How do our benefits work? When do they commence?

Once you sign up from the club, your discount is immediate. To receive your free tour & tastings and other benefits, you must accept 1 shipment before they go into effect. To find out more regarding club member benefits and events, please click here.

Can we gift our complimentary tastings if we cannot come to the winery ourselves?

Yes. You would just need to contact the Round Pond concierge and let them know the name that your club membership is under and also the name of the guests that will be using your complimentary tasting. This way they can make a note in the guest reservation as well as in your club member file.

Why do you need my email address?

We require your email address when you sign up for a few reasons. 1) Your email address is used when we ship out all club shipments, so UPS will send you a notification informing you know when you shipment is expected to arrive. 2) When we process your club shipment, your email address is used to email you your receipt. 3) For all club member, we invite through email. 4) For any special promotions and/or special club member only products, we notify you through email.

Where can i find out what products we get for the year?

You can find this information on our "Shipment Details" page.

Can I add products to my club shipment? If so, do I have to pay extra for shipping?

For all club shipments we have a pre-determined amount for shipping charges. If you would like to add 1 additional product to your club shipment, we will add that product for free, without charging extra freight. If you would like to add more than one product, we have to charge extra. Please email Carrie Baker if you would like to add products to your club shipments.